🔋 Batteries, Chargers, and Warranties — What You Need to Know

Because Not Everything Is Covered the Same Way

Your tool might be under warranty — but what about the battery? Or the charger?

At Tool Beast, we see it all the time: someone brings in a cordless kit thinking everything’s covered, only to find out the warranty on the battery expired… or never applied in the first place.

Here’s what you need to know to avoid surprises.

🔌 Batteries and Chargers Are Treated Separately

Even if your battery and charger came in the same box as your tool, manufacturers treat them as separate products — with separate warranties and rules.

That means:

• They usually have shorter coverage periods

• They may require a receipt, even if the tool itself doesn’t

• They are almost never repairable — only replaced

🧾 What You Need for Warranty Claims

✅ Original proof of purchase — often required for battery/charger claims
✅ Matching model and serial numbers — some brands require both
✅ Timely registration — especially for RIDGID’s Lifetime Service Agreement

🚨 Top Reasons Battery & Charger Claims Are Denied

📅 Out of warranty (many fail after year 3+)

📎 Missing receipt

🔄 Wrong model or product number provided

🧰 Signs of abuse (e.g., water damage, melted contacts, deep discharges)

⚠️ Not registered on time (for brands like RIDGID)

🧰 Tool Beast Tip: Know Your Numbers

For battery and charger claims, we often need both a:

• Model number (what it is)

• Product number (production batch or version): These may be on different stickers — and are not always obvious.

If in doubt, send us a photo, or bring it in — we’ll help you identify what’s what.

💡 Batteries Can’t Be Repaired — But We’ll Help Replace

We don’t repair batteries or chargers, because:

• Manufacturers don’t authorize battery repairs (for safety reasons)

• It’s often cheaper to replace than rebuild

• Replacement is typically the only option under warranty

If it’s covered, we’ll file the claim and handle the replacement.
If not, we’ll quote you a replacement battery or charger — with no pressure to proceed.

🔧 Not Sure If You’re Covered?

We get it. Batteries and warranties can be confusing. That’s why we offer:

✅ Free assessments

✅ Warranty checks

✅ Claim handling on your behalf

✅ Honest, no-BS advice

📍 Got a Dead Battery or Faulty Charger?

📦 Drop it off or submit your info online
📧 Email us: info@toolbeast.ca
📞 Call: (613) 547-8777
📍 Visit us: 745 Development Drive, Kingston, ON