❌ Why Some Repairs Aren’t Covered — Even If You’re Still ‘Under Warranty’
What Your Tool Warranty Actually Covers (and What It Doesn’t)
You've got a tool that just failed. It's still within the warranty window. So naturally, you're thinking:
“It’s under warranty — shouldn’t this be covered?”
We hear this all the time at Tool Beast. And while we understand the frustration, the reality is: not all tool problems are warranty problems.
Here’s why.
🔍 What Warranties Actually Cover
Tool warranties are designed to protect you from manufacturer defects — meaning something was wrong with the tool from the factory.
✅ Examples of warranty-covered issues:
A motor that stops working due to internal component failure
A trigger switch that never worked properly
A housing crack caused by poor molding or weak materials
A battery that won’t charge because of a defective cell
If the failure was the manufacturer’s fault, the warranty kicks in.
❌ What Warranties Don’t Cover
Even if your tool is still “under warranty,” the coverage doesn’t apply if the issue falls into one of these categories:
🧰 Normal Wear and Tear
Warranties don’t last forever — and neither do parts like:
Brushes
O-rings
Bearings
Belts
Seals
These parts wear out with use. That’s expected — and not considered a defect.
💥 Misuse or Overload
If a tool was pushed beyond its limits, the damage likely won’t be covered.
Examples include:
Running a drill too hot and burning out the armature
Using the wrong battery or charger
Forcing a tool to cut, grind, or drill material it wasn’t designed for
Using a homeowner-grade tool on a commercial job site
🪛 Previous Repairs or Tampering
Opened your tool to “take a look”? Unfortunately, this often voids the warranty.
So does:
Using non-OEM replacement parts
Breaking tamper seals
Modifying housings or motors
💧 Water Damage or Contamination
Tools stored or used in wet or dirty environments can suffer from internal corrosion, short-circuits, or buildup that leads to failure.
Even if it’s unintentional, this kind of damage isn’t considered a manufacturing defect — and won’t be covered.
🏷️ Missing Serial Numbers or Incomplete Registration
Some tools require:
A visible, intact serial number (no sticker = no claim)
A registration confirmation within a specific time window (e.g., RIDGID requires 90 days)
No receipt + no serial = no way to prove eligibility.
🛠️ What We Do at Tool Beast
We always start with a free assessment to determine:
What failed
Why it failed
Whether the repair is likely to be covered
If it’s a manufacturer defect — we’ll submit the claim and handle the repair. If it’s not — we’ll send you a clear quote and let you decide what happens next. No pressure. No hidden fees.
✅ Our Promise:
We advocate for your warranty whenever we can. But we’ll also be upfront if it’s not covered — and give you the next best option.
Questions About a Specific Tool?
📍 Drop by: 745 Development Drive, Kingston, ON
📧 Email: info@toolbeast.ca
📞 Call: (613) 547-8777
📦 Or submit your tool for a free assessment