Shipping policy
Shipping Policy
Effective Date: 07/09/2025
Thank you for shopping with Tool Beast! We are committed to providing you with excellent customer service and ensuring your order is processed and shipped efficiently. Below are the details of our shipping policy.
Shipping Locations
We proudly ship to Canadian and U.S. addresses. We currently do not offer international shipping outside of Canada and the United States. We are working to expand our reach in the future!
Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed after 12 PM EST may be processed the next business day. We do our best to get your orders shipped quickly, but please note that delays may occur due to factors beyond our control, such as high order volume or carrier delays.
Shipping Rates and Methods
Shipping costs are calculated based on the size, weight, and destination of your order. The final shipping charge will be displayed at checkout before you complete your purchase.
We offer the following shipping methods:
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Standard Shipping (Canada): Typically delivered within 5-10 business days, depending on your location.
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Expedited Shipping (Canada): Typically delivered within 3-7 business days.
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Standard Shipping (U.S.): Typically delivered within 7-15 business days.
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Expedited Shipping (U.S.): Typically delivered within 5-10 business days.
Please note that delivery times may vary depending on the destination and customs processing (for U.S. shipments).
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order directly on the carrier’s website using the provided tracking link.
Shipping Restrictions
While we aim to fulfill every order promptly, some restrictions may apply:
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P.O. Boxes: We do not currently ship to P.O. Boxes. Please provide a physical address for delivery.
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Remote Locations: Certain remote areas in Canada and the U.S. may have extended delivery times or additional shipping costs.
Delivery Issues
We are not responsible for delays caused by shipping carriers, incorrect shipping addresses, or failed delivery attempts due to customer unavailability.
If your tracking number shows that your package has been delivered but you haven’t received it, please contact the carrier directly, as we are unable to intervene in these cases. However, we will do our best to assist if you encounter issues.
Damaged or Lost Shipments
If you receive a damaged item or if your package is lost during transit, please contact us within 7 days of receiving the order, and we will investigate and arrange for a resolution. We will either offer a replacement or refund, depending on the situation.
Customs, Duties, and Taxes (for U.S. Orders)
For U.S. orders, please be aware that customs duties and taxes may apply. Tool Beast is not responsible for any additional fees or charges imposed by customs authorities or local governments. All customs-related fees are the responsibility of the recipient.
Address Changes
Once your order is placed and processed, we are unable to change the shipping address. Please double-check your address before submitting your order. If there’s an error or if you need to change the address, please contact us immediately, and we’ll do our best to accommodate the change before the order ships.
Order Pickup (Local Orders)
If you are located in Kingston, Ontario, you can choose "In-Store Pickup" at checkout and pick up your order at our warehouse located at:
Tool Beast Warehouse
745 Development Drive, Unit 9, Kingston, ON, K7M 4W6, Canada
Please wait for an email notification that your order is ready for pickup before coming to our location.
Returns and Exchanges
Please review our Return Policy for detailed information on how to return or exchange items. For any issues regarding your order, please reach out to our customer support team at info@toolbeast.ca.
If you have any questions about our shipping process, or if you encounter any issues with your order, please contact us at info@toolbeast.ca or call 1-613-547-8777. We’re here to help!